Complaints / Content Removal Policy
ONLY4FITNESS LTD, operator of only4feet.com ("only4feet," "we," "us," "our"), is committed to maintaining a safe, lawful platform that fully complies with applicable law and industry standards, including CCBill's Merchant Standards.
1. How to Report Content
Any person — whether a registered user, a depicted individual, or a member of the public — may report content on only4feet.com that they believe is illegal, non-consensual, involves a minor, or otherwise violates our Standards or Terms of Service. Reports can be submitted through either of the following channels:
- Our internal complaints form: complaints@only4feet.com, or
- CCBill's official Complaints / Take-Down Request form
A valid report should include: (a) a description of the content and its exact URL/location on the site, (b) the reason the content is believed to violate our Standards or the law, (c) contact information for follow-up, and (d) if applicable, proof of identity of the person depicted.
2. Review Process
All complaints are logged upon receipt and reviewed by our Trust & Safety team. All reported complaints will be reviewed and resolved within five (5) business days of receipt.
In cases involving suspected illegal content, non-consensual content, or content involving a minor, the content is removed or disabled from public view immediately upon receipt of the report, pending investigation.
3. Appeals Process
If a content provider or user disagrees with the outcome of a complaint review (for example, a decision to remove content or suspend an account), they may file an appeal in accordance with our Appeals Policy within [X] days of the decision. Appeals are reviewed by personnel not involved in the original decision. If the appeal cannot be resolved internally, either party may request referral to a neutral third-party body, the cost of which is borne entirely by only4feet.
4. Possible Outcomes
Following review of a complaint, one or more of the following outcomes may result:
- Removal or permanent deletion of the reported content;
- Temporary suspension or permanent termination of the content provider's account;
- Restriction of the content provider's ability to upload future content pending further verification;
- No action, where the report is found to be unsubstantiated, with written notice to the reporting party explaining the decision;
- Referral to law enforcement or relevant regulatory authorities where the content suggests illegal activity, including suspected child sexual abuse material or human trafficking, in which case only4feet will also report to the National Center for Missing & Exploited Children (NCMEC) and/or other appropriate authorities as required by law.
5. Contact
Complaints and content removal requests can also be sent to: complaints@only4feet.com
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